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Blue Hill - gojenje sivke, Viktorija Maze s.p.

Goriška cesta 39,

3320 Velenje

telefon: 031 551 200

e-poštni naslov: bluehill.info@gmail.com

© 2019 Blue Hill.

Company information:

Blue Hill - gojenje sivke, Viktorija Maze s.p.
Goriška cesta 39
3320 Velenje
Slovenia
VAT: SI 13489518
Registration number: 8385181000

Phone: 031 551 200
Email: bluehill.info@gmail.com

Access to information

Blue Hill is committed to providing the customer with the following information at all times:
a) the identity of the company (company name and registered office, business name and tax number),
b) contact information enabling the user to communicate quickly and effectively (email, telephone),
c) the essential characteristics of the goods or services (including after-sales services and guarantees),
d) product accessibility (any product offered on the site should be accessible within a reasonable time),
e) the terms of delivery of the product (method, place and time of delivery),
f) all fares must be clearly and unambiguously specified and must show whether they already include taxes and transport costs,
g) the method of payment and delivery,
h) the validity of the offer,
i) the period within which the contract and the conditions for withdrawal can still be withdrawn; in addition, if and how much it costs the buyer to return the product,
j) an explanation of the complaint procedure, including any contact information or customer contact information.

Bid and prices

Ecommerce item prices are final prices, but do not include postage. The cost of postage for purchases up to € 50.00 is € 4.50. The price stated on the website is binding on the seller and buyer. The price quoted when placing the order is taken into account. Price changes are up to date.

Order and prices

The purchase agreement between Blue Hill and the buyer is concluded at the time of placing the order and receiving the first email confirming the order. The order is stored and available on request to the buyer at Goriška cesta 39, 3320 Velenje.

Delivery time

Orders received by 12 noon are shipped the same day and other orders are shipped the next business day. Applies to postpay payment cases. Orders with prepaid payment will be shipped as soon as we receive a transfer to the TRR. Orders placed on weekends or holidays are shipped the first next business day. Applies to all products, unless otherwise stated on the product, then stated time of delivery.

Method of payment

Blue Hill e-commerce offers the following payment methods:
- payment on delivery via Pošta Slovenije delivery service
- payment by pro forma invoice using UPN form to the company account

The cost of packing and delivery is over 50,00 € free of charge, up to this amount the cost of packing and delivery is 4,50 €.

It is valid within the Republic of Slovenia.

For countries within the European Union postage for orders up to € 50.00 is € 12 and for orders over € 50.00 it is € 7.50.

Invoicing

After delivery and payment of the ordered items, Blue Hill also sends the invoice to the buyer in pdf format to the buyer's e-mail address. The invoice details the price and all costs associated with the purchase. The buyer is obliged to check the correctness of the data before placing the order.

Purchase notification process

After placing the order, the buyer receives an e-mail notification that the order has been accepted.Blue Hill information on the status and content of the order is always available on the Blue Hill website.
Blue Hill may call the customer at his contact telephone number to verify the information or to ensure delivery is accurate.
The purchase process for legal entities is exactly the same as for natural persons, except that at the conclusion of the purchase it also enters the company name and company tax number. Equally, payment options are equal.

The right of the consumer to withdraw from the contract

In the case of distance contracts, the consumer is entitled, within 14 days, to undoubtedly announce to the company via e-mail (bluehill.info@gmail.com) or through any other communication channel that he withdraws from the contract without giving any reason. for his decision. The form for withdrawal from the distance contract is available on our website.
The consumer must return the goods to the company no later than 14 days after the notice of withdrawal. The consumer returns the goods to: Blue Hill - Lgojenje sivke, Viktorija Maze s.p., Goriška cesta 39, 3320 Velenje, Slovenia. The only cost to the consumer in connection with the cancellation of the order is the direct cost of returning the goods.
The consumer must return the item to the seller undamaged and in unchanged quantity, unless the item is destroyed, defective, lost or its quantity reduced without the consumer being at fault.
When returning the goods, the consumer also sends the invoice for the goods and personal data and the transaction account to which he wishes to receive the refund. We will refund your payment within 14 days of receiving the notice of withdrawal.


Liability for material errors
The seller is responsible for the material errors that the customer had when the danger passed to the buyer, whether or not he knew it. The seller is also responsible for those material errors that occur after the danger has passed to the buyer, if they are due to a cause that existed before. A slight factual error is ignored.

What personal information we process

- Basic contact information (name, telephone number, e-mail address);
- Information about the use of our websites (clicks on links, time spent) and information regarding the response to our emails (whether the message was opened, the links you clicked on);
- The information we need to fulfill the contract and delivery of the purchased goods (subject of purchase, price, delivery address, delivery time, payment method, payment date, claims information, invoice information, etc.).

Legal bases for the processing of personal data

We may process your personal information on the following legal bases:
- where necessary to fulfill our legal obligations (eg invoicing for goods purchased);
- where the processing of your personal data is necessary to conclude and fulfill the contract you have concluded with us or because you have requested an offer from us;
- where you have consented to the processing of your personal data for a particular purpose of processing, and you always have the right to withdraw that consent;
- where we have a legitimate interest in the processing of your personal information (when we send you an email in the event that you have left the shopping cart on our site without completing the purchase).

Purposes of the processing of personal data

We may use your personal information for one or more of the following purposes:
- communicating with you regarding the provision of our services and responding to your requests;
- conclusion of the contract and fulfillment of obligations arising from the concluded contract;
- marketing communication (sending emails and SMS);
- to enforce any legal claim and to resolve disputes;
- for statistical analyzes of the sale of our goods and the use of our websites;

How long we keep your personal information and what happens to it afterwards

We keep basic personal information as long as you have the status of our registered user on our website.

We hold personal information that we process based on your consent or permanently. until your consent is revoked.

Invoices are kept for 10 years from the date of issue.

We retain the information required to conclude and fulfill the contract between you and us for 5 years from the completion of the contract (delivery of goods).

Upon expiration of the retention period, personal data are effectively deleted or anonymized, which means that we process them in such a way that they can no longer be linked to or attributed to you.

Volunteering to provide information and consequences of referral

The provision of personal data is voluntary. You are not obliged to provide personal information to us, but if you do not provide it, you cannot conclude a contract with us (since we need it to deliver the order). We will provide you with any information such that their disclosure causes the aforementioned consequences whenever we obtain personal information from you.

Who has access to your personal information

We do not share your personal information or make it known to third parties (outside Blue Hill - Lavender cultivation, Victoria Maze sp.), Except to those who have a written contract with us that performs certain data processing tasks and are obligated to Comply with the laws regarding the processing and protection of personal data (these are contractual processors) The contractual processors to whom we provide personal data are:
- marketing service providers;
- email providers;
- SMS providers;
- software solution providers;
- delivery service.

Contractors may process personal data only within our instructions and may not process personal data for their own purposes. They and their employees are committed to protecting the confidentiality of your personal information.

Contractors do not transfer personal data to third countries (outside the Member States of the European Economic Area - ie EU Member States, Iceland, Norway and Liechtenstein).

What rights do you have with regard to personal information, how you can revoke consent to the processing and what are the consequences of revocation

You have the following rights regarding your personal information:
- to request from us at any time:
confirmation that we are processing your personal information;
access to personal data and the following information: processing purposes; types of personal data; users or categories of users to whom personal data have been or will be disclosed, in particular to users in third countries or international organizations; the envisaged period of retention of personal data or, where this is not possible, the criteria to be used to determine that period; the existence of automated decision-making, including the design of the profiles and the reasons for them, as well as the importance and anticipated consequences of such processing for you;
one (free) copy of the personal data in a format you specify (if the request is made by electronic means of communication and you do not request otherwise, a copy shall be provided electronically); we may charge a reasonable fee for the additional copies you request, subject to cost;
correction of inaccurate personal information;
processing restriction when:
- deny the accuracy of personal data for a period that allows us to verify the accuracy of personal data;
- the processing is unlawful and you oppose the deletion of personal data and instead request a restriction on their use;
- We no longer need personal information for processing purposes, but you need it to enforce, execute or defend legal claims;
erasure of all personal data (right to be forgotten) if the conditions laid down in Article 17 of the General Data Protection Regulation are fulfilled, and in particular where you withdraw consent to the processing of personal data;
print out personal data in a structured, commonly used and machine-readable form, with the right to pass this information on to another controller without obstructing you;
discontinue using personal information for direct marketing purposes, including creating profiles;
that you are not subject to a decision based solely on automated processing, including the creation of profiles, provided the requirements of Article 22 of the General Data Protection Regulation are fulfilled.

- the right to file a complaint with us with the Information Commissioner if you believe that the processing of your personal data violates the General Data Protection Regulation.

The exercise of rights

You can address your request regarding the exercise of your rights regarding personal information in writing to any of the contacts listed at the top of this document under Personal Data Manager and Contact Information.

For the purposes of reliable identification in the event of the exercise of personal data rights, we may require additional information from you, and we can only refuse action if we can prove that we cannot be reliably identified.

We must respond to your request to exercise your rights regarding personal information without undue delay and within one month of receiving your request.



Any changes to our privacy policy will be posted on this site.

The right of the consumer to withdraw from the contract

In the case of distance contracts, the consumer is entitled, within 14 days, to undoubtedly announce to the company via e-mail (bluehill.info@gmail.com) or through any other communication channel that he withdraws from the contract without giving any reason. for his decision. The form for withdrawal from the distance contract is available on our website.
The consumer must return the goods to the company no later than 14 days after the notice of withdrawal. The consumer returns the goods to: Blue Hill - gojenje sivke, Viktorija Maze s.p., Goriška cesta 39, 3320 Velenje, Slovenia. The only cost to the consumer in connection with the cancellation of the order is the direct cost of returning the goods.
The consumer must return the item to the seller undamaged and in unchanged quantity, unless the item is destroyed, defective, lost or its quantity reduced without the consumer being at fault.
When returning the goods, the consumer also sends the invoice for the goods and personal data and the transaction account to which he wishes to receive the refund. We will refund your payment within 14 days of receiving the notice of withdrawal.


Liability for material errors
The seller is responsible for the material errors that the customer had when the danger passed to the buyer, whether or not he knew it. The seller is also responsible for those material errors that occur after the danger has passed to the buyer, if they are due to a cause that existed before. A slight factual error is ignored.